Service Slot
Online booking portal
Service Slot is an online booking portal that integrates with Autoline, delivering a streamlined end-to-end booking experience for customers while giving your dealership full visibility of the booking journey.
Highlights
- Journey tracking across each booking path highlights friction points (such as lead times and transport options), helping you refine your online offering.
- Stalled booking management retains customer details from the first step, enabling advisors to follow up via phone or integrated two-way SMS for incomplete bookings.
- Integration with the Autoline SOL API allows customers to view products, check availability, arrange transport, and book online, with jobs automatically created in Autoline.
- Configurable to suit your dealership, with wording, branding, imagery, offers, transport options, and lead times all tailored to align with the way you operate.
- Integrated booking admin panel: track all bookings, respond to queries using two-way SMS chat, and secure stalled bookings.
Case study
In one live sample of 5,075 bookings, 18% of online attempts stalled before confirmation. Follow-up showed many were unsure about pricing or could not find a transport option that worked. With Service Slot those leads stayed visible for manual follow-up, and 64% were later converted into bookings. Without that trail, most would likely have been lost.
- 48% of customers chose an additional service offering, such as wheel alignment, wiper blades, or remote key batteries.
- Average time to complete a booking: 4 minutes 36 seconds.
Integrations
- Autoline (two-way DMS connectivity for aligned slots, capacity, and records. WIPs created at completion).
Screenshots
Mobile
Mobile preview 1 of 8
Admin (desktop)
Admin (desktop) preview 1 of 3